New Study Finds AI Can Help Improve Customer Service
Study shows AI can help businesses improve customer service by reducing resolution times and increasing customer satisfaction
Artificial intelligence (AI) is increasingly used in businesses of all sizes, and a new study has found that AI can significantly help improve customer service.
The study, conducted by a team of researchers from the University of California, Berkeley, found that businesses that use AI to automate customer service tasks can reduce resolution times by up to 30%. AI can also help increase customer satisfaction by providing faster and more accurate responses to customer inquiries.
The study found that AI is particularly effective at handling simple and frequently asked questions. For example, AI can be used to answer questions about product availability, order status, and shipping information. This frees up human customer service representatives to handle more complex inquiries that require a human touch.
Businesses that are looking to improve their customer service should consider implementing AI solutions. AI can help businesses save time and money while also providing a better customer experience.
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